हामीलाई सम्पर्क गर्नुहोस्

Frequently Asked Questions (FAQ)

Are there any cancellation fees for home Wi-Fi services?

Cancellation fees vary depending on the specific network provider and the promotional program you registered for. To get the most accurate information for your contract, please leave your details in the contact form above. Our specialists will review your case and consult with you privately about the cancellation process.

Do I need to return the SIM card after I stop using the service?

It depends on the type of service you are using:

  • Monthly Plan SIM: Yes, the SIM card must be returned to the provider upon cancellation.
  • Prepaid/Annual Package SIM: No return is required.
    Please contact us if you are unsure which plan you have.

How can I pay my monthly bills?

To make a payment, please contact our support team directly via WhatsApp or our Official Fanpages linked at the bottom of this page. We will provide you with the latest billing information and payment methods.

What should I do if my Wi-Fi connection is slow or unstable?


Before requesting a cancellation, please try restarting your router. If the issue persists, please provide your Customer ID through the contact form. Our technical team will check the line status and guide you through a fix immediately.