eSIM — Frequently Asked Questions
Everything you need to know before buying an eSIM for Japan.
What is an eSIM and how is it different from a physical SIM?
An eSIM is a digital SIM built into your phone. Instead of inserting a physical card, you scan a QR code to download your plan. Same network, same speeds — but no physical card. Activate in minutes from anywhere.
Does my phone support eSIM?
Most phones after 2019 support eSIM: iPhone XS+, Samsung Galaxy S20+, Google Pixel 3a+, Sony Xperia, Oppo, Xiaomi (select models). Check: Settings → About Phone → look for "EID" or "eSIM."
Does eSIM work on iPhone 16?
Yes. All iPhone 16 models fully support eSIM. US models are eSIM-only; Japan models support both eSIM and physical SIM.
Can I use eSIM and physical SIM at the same time?
Yes — Dual SIM. Keep your home SIM for calls/texts and use Japan eSIM for data. Set the Japan eSIM as "Mobile Data" in Settings → Cellular.
Can I share eSIM data via hotspot?
Yes. C.T.S eSIM supports hotspot/tethering. Share data with a laptop, tablet, or travel companion. Choose a higher data tier if you tether frequently.
What is the difference between Daily and Fixed plan types?
Daily: data resets every 24 hours (1GB Daily for 7 days = 7GB total). Fixed: total data pool for entire duration (5GB Fixed for 7 days = 5GB total). Daily for consistent usage, Fixed for flexible usage.
Can I install the eSIM before arriving in Japan?
Yes — recommended. Install at home, it activates when you land and turn off airplane mode. Internet ready the moment you step off the plane.
Can I top up or extend my eSIM?
eSIM plans cannot be extended once activated. Purchase a new plan if needed. Monthly eSIM plans (SoftBank 100GB) automatically renew each month.
Can I make phone calls with the eSIM?
eSIM plans are data-only. Use WhatsApp, LINE, FaceTime for calls over data. For a Japanese phone number, see our Docomo Voice SIM.
What if I can't connect after installing?
Turn on Data Roaming, select eSIM for "Mobile Data," restart phone, toggle Airplane Mode. Still stuck? Contact WhatsApp support — we respond within minutes.
Is a refund available?
If you have not installed the QR code, full refund available. Once activated, refunds are not available as the digital product has been delivered.



