Frequently Asked Questions FAQ
Find answers to common questions about using and applying for ConnectJP Wi-Fi and SIM services, as well as related procedures.
Will a cancellation fee or penalty apply if I cancel my Home Wi-Fi service?
Cancellation fees vary depending on your contracted line provider and the campaign or promotion applied to your contract.
To confirm accurate information based on your contract status, please use the contact form at the top of the page. Our specialist staff will check your contract details and guide you individually.
Do I need to return the SIM card after canceling the service?
The required action differs depending on the type of service you are using:
If you are not sure which plan you have, please feel free to contact customer support.
How can I pay the monthly fee?
For payment procedures, please contact our support team directly through the official Fanpage or WhatsApp linked at the bottom of this page.
We will guide you with the latest billing information and payment methods.
What should I do if Wi-Fi speed is slow or the connection is unstable?
Before considering cancellation, please first try restarting your Wi-Fi router by unplugging and reconnecting the power.
If the issue does not improve after restarting, please send your "Customer ID" through the contact form. Our technical team will check the line status and quickly guide you through the next steps.