HOW TO RETURN A SIMCARD OR POCKET WIFI AFTER CANCELLING YOUR SUBSCRIPTION

HOW TO RETURN A SIMCARD OR POCKET WIFI AFTER CANCELLING YOUR SUBSCRIPTION

For customers who have canceled their SIM card or pocket Wi-Fi subscription for any reason, please follow the tutorial below:  

  • Prepare the Device for Return

Make sure the SIM card or Pocket Wi-Fi is ready to be returned. Check if there are any additional accessories that need to be included.

  • Purchase a Letter Pack

Buy a letter pack as instructed or shown in the guide or image. Letter packs are available at post offices or nearby convenience stores such as Family Mart or Lawson

 

  • Fill in the "TO" Section

Write the following details:

    1. Company Name: C.T.S株式会社
    2. Postal Code: 332-0034
    3. Address: 埼玉県川口市並木2丁目41−9 九龍ビル401号
    4. Phone Number: 080-9436-7979
  • Fill in the "TO" Section
    1. Enter your personal details, such as, full name, postal code, and address
  • Insert the Device into the Envelope
    • Place the SIM card or Pocket Wi-Fi into the letter pack.
    • Ensure the envelope is securely sealed to prevent loss.
  • Take a Photo or Video as Proof
    • Capture a photo or video showing the return process as proof.
    • Send the proof to the CTS株式会社 admin.
  • Send the Letter Pack
    • Select the はがして差出し (Peel off and send) section.
    • Drop the letter pack into the nearest mailbox.
  • Confirm the Shipment
    • Keep the receipt or tracking number, if available, to monitor the return status.

That’s it! 😊


 

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